Here's a link to a story about Verizon. Eventually I am sure the link will go bad, but in a nutshell, their customer service reps wouldn't shut down the account of a dead man because his family didn't have his PIN. Really. Read it for yourself.
I wish I had an alternative to them for our land line. Their business practices stink (ask me about their minimum of $10 per month on long distance charges some day) and their cellular customer service was awful, as was their choice of phones. Oh, and did I mention their pricing?
Yes, I know none of the other phone companies is any better, though T-Mobile has done well by me so far. Still, my awful experiences were with Verizon, and I would love to get them entirely out of my life.